This Privacy Policy explains how Vivi Brows & Head Spa (“we”, “us”) collects, uses and protects your personal information when you visit our website, contact us or book an appointment. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Who we are
Vivi Brows & Head Spa, 1159 N Wenige Dr, London, ON N5X 0A8. Phone or text: (519) 617-8172. Email: vivibrows123@gmail.com.
What we collect
- Contact form: your name, email, phone number (optional) and message.
- Bookings: online bookings are made through Square. Square collects the details you enter there, and its own privacy policy applies.
- Your appointment: for permanent makeup, head spa and skin services, we may ask about allergies, sensitivities, medications and relevant health information so we can provide your service safely.
- Calls, texts and emails: the information you choose to share when you contact us.
- Website use: basic, non-identifying information such as pages visited and device type, if website analytics are enabled.
How we use your information
- To reply to your questions and manage your appointments.
- To provide your service safely and keep records of your treatment and aftercare.
- To improve our website and services.
We don’t sell or rent your personal information.
Third-party services
Our website uses services run by other companies, including Square (booking), Google Maps (the map on our Contact page) and links to Instagram, Facebook and TikTok. These services may collect information under their own privacy policies.
Cookies
Our website may use cookies to work properly and to understand how it is used. You can block or delete cookies in your browser settings.
How we protect and keep your information
We use reasonable safeguards to protect your information and keep it only as long as we need it for the purposes above or as required by law.
Your choices and rights
You can ask to see or correct the personal information we hold about you, or withdraw your consent where applicable, by contacting us. If you have concerns, you can also contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.
Last updated: [PLACEHOLDER: date at launch]